Host - Casino Senior

Responsibilities

• Reports to the Senior Host and/or the Player Development Manager.
• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assist with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.
  
  Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Salary $43,888

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.