Bankruptcy Specialist

Responsibilities

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Perform preliminary research on unidentified payments
• Use independent judgment to make surface decisions and resolve some situations
• Analyze customer and branch needs/requests and determine the best method of resolving issues
• Provide analysis of unidentified payments, misapplied payments, and system rejects
• Communicate with customers, One Main Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys, and banking institutions
• Effectively navigate systems and accurately document accounts
• Research and resolve inquiries from internal/external customers or authorized third parties

• High School / GED Diploma
• 2 years of call center or administrative experience
• Strong phone, negotiation, and problem‑solving skills
• Quick thinker and creative research skills
• Ability to maintain confidentiality with sensitive information

Evansville, IN – On‑site

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

One Main Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.