Teller - Franklin

Teller

Location: Evansville or Northern Region;
Incumbent may be assigned and re‑located to a branch within their Region as staffing and business initiatives dictate.

FLSA/Status: Non‑Exempt/Full‑Time

Work Schedule: Monday thru Friday:
Schedule varies between 8:00 am – 5:15 pm. Rotation of Saturday hours 8:30 am – 12:30 pm are a requirement. Overtime may be required if business and staffing needs dictate.

First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving communities in the tri‑state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.

Full‑time employees of First Federal are offered a comprehensive benefit package including paid time off, up to 11 paid holidays, 401(k), ESOP, company‑paid disability and life insurance and health and wellness options including medical, dental, vision, life and supplemental insurance. Part‑time employees are eligible for up to 11 paid holidays and can choose to enroll in dental, vision and supplemental insurance, and participate in clinic healthcare services.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.

Diversity and Inclusion: First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable, and patient service to the customer. Responsible for all BSA related activities.

• High school diploma or equivalent
• Cash handling experience preferred
• Understanding of basic mathematical skills
• Good interpersonal communication & computer skills

• Manage large sum of currency with accuracy
• Demonstrate and perform operational excellence in teller processes
• Receive cash & checks for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter transactions correctly into bank’s computer system
• Examine checks deposited and determine proper funds availability based on regulation requirements & complete Hold Notices
• Process savings withdrawals: verify and receive/review proper identification; cash checks: verify endorsement, receive/review proper identification, and ensure validity; process loan payments: verify payment amount and issue receipts
• Identify and detect counterfeit currency
• Prioritize and make on‑the‑spot decisions regarding customer transactions, weighing customer satisfaction issues with bank’s exposure to loss or fraud
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
• Ensure teller station is properly stocked with forms, supplies, etc.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Promote and cross‑sell bank products and services; meet the required number of referrals set by management
• Assist in opening and closing of vault and night depository
• Balance cash drawer daily with bank’s computer‑generated teller balance sheet. Research outages and report any unresolved discrepancies to the supervisor
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm‑Leach‑Bilye‑Blyue and teller roles and responsibilities relating to each act
• Follow onboarding standards trained and coached by the bank’s leadership team

Employees…