Wire Services Specialist II

Wire Services Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Wire Services Specialist is responsible for the accurate and timely processing of domestic and international wire transfers, including both incoming and outgoing transactions. This role ensures compliance with all internal policies, regulatory requirements, and service level expectations while supporting operational efficiency, fraud prevention, and exceptional client experience.

The position partners closely with banking centers, Treasury Management, and other internal teams to resolve exceptions, support client needs, and maintain effective payment operations.

Salary Range: $17.00/Hr.

- $27.50/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Operational Excellence

• Follow departmental policies and procedures, specifically regarding compliance and customer confidentiality.
• Monitor the flow of wire transfers to and from the Bank through the Federal Reserve Fed Wire System.
• Accountable for timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards.
• Ensure proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg
  
  E.
• Monitors incoming and outgoing wire suspicious activity and reports to Wire Department management and Corporate Security as applicable.
• Assist the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines.
• Research, review, and process, both incoming and outgoing domestic and foreign wires that are more complex.

Client Centric Approach

• Passionately serves internal/external clients with excellence.
• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
• Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team.
• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Demonstrates positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment.
• Works closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed.

Operational Knowledge:
Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department. Actively seek opportunities for continuous learning. Examine current processes and procedures to discover ways to improve current methods. Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks.

Client…