Commercial Loan Processor

Commercial Banking Operations Supervisor

The Commercial Banking Operations Supervisor provides operational and administrative support to commercial relationship managers and business customers, ensuring efficient delivery of business banking services.

• This role serves as a key liaison between relationship managers, internal departments, and customer, assisting with loan processing, loan documentation, cash management, compliance, and customer inquiries.
• This position will be instrumental in processing, servicing, and reporting all commercial loans including SBA guaranteed loans and digital lending originations that include quality assurance of files, boarding and ticklers to help grow the commercial lending portfolio while maintaining adherence to credit policies.
• The supervisor monitors and processes construction draw requests, perfects and maintains the credit union’s security interest in collateral and generates periodic Board reports.
• This role will support the Director in servicing and reporting the company SBA commercial loans, participation loans, guaranteed government investment loans, and ensure timely and accurate processing of commercial loan workflows.
• Additionally, the supervisor is the point of contact for business members utilizing the business banking services that include cash management solutions such as ACH payments, remote deposit capture, and digital online banking.
• This role supports the onboarding, troubleshooting, and ongoing service needs of members using business banking platforms while maintaining high levels of customer satisfaction.
• Provide prompt, professional service and support to personnel and commercial sales and underwriting staff.