Bankcard Maintenance Spec III

Bankcard Maintenance Specialist III

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The salary range for this position is $18.25/Hr.

- $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

The Bankcard Maintenance Specialist III serves as a senior technical and analytical resource within Payment Operations, providing advanced support to internal partners, community bank clients, and commercial card stakeholders. This role is responsible for delivering complex reporting, in-depth analysis, settlement oversight, and high-level maintenance activities that support a highly efficient back-office environment across multiple disciplines—including fraud, debit card, commercial card, Zelle, ACH, and other payment channels.

As a senior specialist, this position handles the most complex operational scenarios, troubleshoots elevated issues, and ensures strict adherence to regulatory requirements, network rules, and internal control standards. The Specialist III may also design and refine analytical models and methodologies used to assess market, credit, and operational risks associated with new and existing financial payment products.

This role contributes significantly to operational performance by identifying process gaps, recommending enhancements, supporting project initiatives, and serving as a subject matter expert to both peers and leadership.

Independently manage support 40 hours a week, Monday thru Friday 8AM CST – 5PM CST

Key Accountabilities

• Develop, Monitor and Maintain KPI's and Metrics for Bankcard Solutions – Disputes, Research and Maintenance
• Identify and communicate with key stakeholders.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process mapping.
• Assists the team with training and development.

Key Competencies for Position

Compelling Communication
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Strong verbal and written communication skills

Promotes Change
- Identified and recommends changes to leadership to improve performance. Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.

Makes Decisions and Solves Problems
- Experience testing and mapping various business processes and protocols.

Data Management and Analytics – Knowledge and ability to analyze data for management considerations and execution. Operational Risk – Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making. Regulatory Environment
- Financial Services – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Qualifications and Education Requirements

• Bachelor's degree in business…