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Bankruptcy Specialist

As a One Main Bankruptcy Specialist you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required. Hands on training in both bankruptcy and One Main Financial processes is provided in the role.

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle Trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Perform preliminary research on unidentified payments
• Uses independent judgment to make surface decisions and resolve some situations
• Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
• Provides analysis on unidentified payments, misapplied payments, as well as system rejects
• Will communicate with customers, One Main Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
• Effectively navigate systems & accurately document accounts
• Research & resolve inquiries from internal/external customer or authorized third party
• Process accounts requiring special handling

• High School / GED Diploma
• 2 years of call center or administrative experience
• Strong phone, negotiation and problem-solving skills
• Quick thinker and creative research skills
• Ability to maintain confidentiality with sensitive information

Location:

Evansville, IN – On-site