Teller I - Corporate (Bilingual - Spanish preferred

Teller I
- Corporate (Bilingual
- Spanish preferred) (Maintenance)

Teller

DEPARTMENT: Retail Banking

REPORTS TO: Banking Center Manager

SUPERVISES: N/A

LOCATION: Evansville or Northern Region;
Incumbent may be assigned and re-located to a branch within their Region as staffing and business initiatives dictate.

FLSA/STATUS: Non-Exempt/Full-Time

WORK SCHEDULE: Monday thru Friday:
Schedule Varies between: 8:00 am 5:15 pm. Rotation of Saturday Hours of 8:30 a.m.

-12:30p.m. are a requirement. Overtime may be required if business and staffing needs dictate.

First Federal was established on Evansville, Indianas Westside in 1904 and is a community bank currently serving communities in the tri‑state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.

First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable, and patient service to the customer. Responsible for all BSA related activities.

• High school diploma or equivalent
• Prior Customer Service experience
• Cash handling experience preferred
• Teller experience preferred
• Understanding of basic mathematical skills.
• Good interpersonal communication & computer skills.

• Manage large sum of currency with accuracy
• Demonstrate and perform operational excellence in teller processes
• Receives cash & checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into banks computer system.
• Examine checks deposited and determine proper funds availability based on regulation requirements & complete Hold Notices.
• Process savings withdrawals: verify and receive/review proper identification.
• Cash checks: verify endorsement, receive/review proper identification, and ensure validity.
• Process loan payments: verify payment amount and issue receipts.
• Identify and detect counterfeit currency
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Banks exposure to loss or fraud.
• Maintain appropriate currency logs.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly stocked with forms, supplies, etc.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Promote and cross-sell bank products and services; meet the required number of referrals set by Management
• Assist in opening and closing of vault and night depository.
• Balance cash drawer daily with banks computer-generated teller balance sheet.
• Researches any outages and reports any unresolved discrepancies to the supervisor.
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
• Follow the Onboarding Standards trained and coached by the Banks Leadership Team

Employees designated as bilingual or multilingual may be required to support customers and employees with Spanish or other language needs to ensure clear, accurate, and professional communication and service delivery.

Responsibilities may include:

• Providing…