Accounts Receivable Representative

Accounts Receivable Representative

Reporting To:
Finance Credit Manager

Location:

Evansville, IN

Status:
Non-Exempt

Job Purpose:

Accounts Receivable Representative will be responsible for managing and collecting outstanding accounts receivable dollars, resolving customer billing issues, and reducing accounts receivable.

• Account specific research and resolution in accordance with A/R goals and metrics.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Research and resolve customer disputes and complaints. Ensure follow up and resolution with internal team partners and external customers.
• Process and compile appropriate information on accounts for refunds, write-offs, credit memos, and adjustments.
• Various duties, as assigned by Corporate Credit Manager.

• High School Diploma required, 2+ years of collections experience preferred
• Working knowledge of basic accounting principles
• Superior organizational skills and ability to multi-task.
• Remain focused and on task in fast-paced environments.
• Keen problem-solving skills and attention to detail
• Manages time effectively and adapt quickly to changing priorities.
• Able to handle difficult customers with diplomacy and tact.
• Strong computer/keyboard skills
• Effective listening and phone skills

• Sitting, talking and listening at least 2/3 of the time
• Lifting up to 10 pounds
• Fine motor coordination

• Office environment