Loan Servicing Specialist

• Job Category Banking, Loan Servicing, Finance
• Employee Type Full-Time Non-Exempt
• Manage Others No

• Name Human Resources
• Phone

REPORTS TO:

Loan Servicing Officer

FLSA:
Non-Exempt STATUS:
Full-Time

SUPERVISES: N/A OFFICER STATUS: N/A

LOCATION:

Evansville Region – Operations Center

HOURS:

Monday – Friday, 8 am – 5 pm
* Overtime may be required if business and staffing needs dictate.

General responsibilities for this position include loan payment processing, loan payoff processing, title filing, new loan review on the core system, and file maintenance on loans. This position is also responsible for answering incoming calls to the department and assisting customers and branches with questions involving the servicing of their loans and other general functions of Loan Servicing as assigned. Responsible for all BSA related functions.

• High School Graduate or General Education Degree (GED)
• One to two years related banking experience required
• Previous Loan Servicing experience preferred

• Daily processing of internal payment requests
• Loan payment corrections, reversals, miss-postings, and NSF payments
• Providing payoff quotes on Retail loans
• Process payoff transactions for loans
• End of day department balancing
• Answering incoming calls for the servicing group providing information and/or resolutions for customers
• Assist branches with customer questions and requests
• Processing pay-by-phone requests
• Title filing, including state-to-state transfers to perfect liens
• Assist with construction draw processing, including inspections and disbursements
• New loan set-up reviews on core system
• Month end report reviews and applicable annotations as assigned
• Pay homeowner’s insurance premiums
• Process investor reporting
• Review of daily maintenance report
• Process and balance escrow related items including private mortgage insurance, credit life and credit disability insurance
• Escrow analysis process, recalculation, and review
• Homeowner insurance claims processing, inspections, and approval
• Assist with collateral releases and reimbursements of over payment
• Assist with all file maintenance of accounts to ensure accurate loan reporting
• Assist with daily and monthly balancing of general ledgers and checking accounts used for servicing functions
• File and document scanning and review
• Performs other servicing related functions as assigned

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Strong attention to detail
• Payment processing knowledge helpful
• Ability to utilize Windows Operating System and Microsoft Office products

• Accountability
  - Willing to accept responsibility for their own work. Understands and has consistent adherence to the bank’s policies and procedures.
• Accuracy – Ability to perform work accurately and thoroughly
• Adaptability – Adapts to changing work environment, work priorities, and organizational needs. Able to effectively deal with change and diverse people
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.
• Communication – Excellent verbal and written communication skills
• Customer Service
  - Ability to provide excellent internal customer service in a timely manner while following bank policies and procedures. Interacting with customers, department and other departments in a courteous, professional & knowledgeable manner.
• Detail Oriented – Ability to pay attention to minute details of a project or task
• Initiative
  - Willingness to seek out and take responsibility for additional work assignments. Taking action to advance job knowledge and assist the department in…