Treasury Mgmt Svc Spec, Sr

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Treasury Management Service Specialist Senior will have primary responsibility for supporting the Service Specialists within TM Client Services. This role will aid in the development of team members’ knowledge as well as escalation of situations where standard support paths are not viable. Team members in this role will also monitor daily workload and elevate instances where service level adherence is itionally, this role will compile management reports that will show relevant support trends as well as complete quality audits of work completed by TM Client Services Specialists.

The salary range for this position is $26.50/hr.

- $43.00/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

• Develop and maintain procedures and reference guides utilized by TM Client Service Specialists

• Listen to clients and internal partners with a mindset geared towards curiosity, empathy, and bias for action

• Collaborate with internal and external partners to achieve timely resolution to escalated issues

• Communicate timely updates and relevant information to key stakeholders for outstanding issues

• Monitor workload for critical functions within the TM Client Services Team and adjust resources to ensure timely completion of tasks

• Compile periodic management reports relevant workload trends and service level adherence

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.

• Collaborates and seeks to understands the root causes of problems.

• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.

• Takes action that is consistent with available facts, constraints and probable consequences.

• Passionately serves internal/external clients with excellence.

• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.

• Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position,…