Guest Experience Manager

Overview

The Koch Family Children’s Museum of Evansville is dedicated to creating extraordinary experiences that spark the imaginations of children and families through the power of play. We aim to serve as a premier educational resource and family destination, inspiring generations of lifelong learners. Our museum offers interactive exhibits and engaging programs that promote learning through exploration and creativity. Located in Evansville, IN, we strive to foster a welcoming and inclusive environment for all visitors.

This is a full-time, on-site role for a Guest Experience Manager at the Koch Family Children’s Museum of Evansville, located in Evansville, IN. The Guest Experience Manager oversees daily front‑of‑house operations and guest interactions, with a strong focus on driving earned revenue through admissions, memberships, retail sales, and programs while ensuring an exceptional, welcoming visitor experience.

This role leads and supports Guest Services, Experience Guides, and front‑line staff to deliver high‑quality customer service and consistent messaging around membership benefits, special programs, events, and retail offerings
. The Guest Experience Manager is responsible for training staff to confidently engage guests, convert visits into memberships, promote programs, and maximize on‑site sales in a mission‑aligned way.

Additionally, the Guest Experience Manager collaborates across departments to support program execution, seasonal initiatives, and special events
, uses guest feedback and data to improve engagement and sales strategies, and maintains high standards of service, safety, and inclusivity throughout the museum.

• Strong customer service and customer satisfaction skills
  , with the ability to translate positive guest interactions into memberships, repeat visits, and program participation
• Experience with sales, memberships, retail, or earned revenue strategies in a guest‑facing environment
• Excellent communication skills for engaging guests, training staff, and collaborating with internal teams
• Proven ability to train and motivate staff to deliver consistent service, promote memberships and programs, and meet guest experience and sales goals
• Experience overseeing and enhancing the front‑of‑house guest experience
  , including admissions, retail, and daily operations
• Ability to work collaboratively across departments to support programming, events, and seasonal initiatives
• Strong organizational skills and a proactive, solution‑oriented approach to guest concerns and operational challenges
• Previous experience in museums, attractions, hospitality, retail, or family‑focused environments is strongly preferred
• High school diploma required; a degree in hospitality, management, marketing, or a related field is a plus
• Ability to work weekends