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Escalation Manager
Job in
Evansville, Vanderburgh County, Indiana, 47725, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
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IT/Tech
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Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Key Responsibilities Lead high-priority customer escalations, ensuring exceptional customer experience throughout the process Own the end-to-end lifecycle of escalations, ensuring compliance with SLAs and internal quality standards Facilitate cross-functional collaboration to deliver timely resolutions and maintain transparency with stakeholders
Required Qualifications 5+ years of experience in customer escalation management or related fields Proven ability to manage complex escalations while maintaining strong customer experience Experience supporting AI-enabled products or platforms Demonstrated ability to lead cross-functional teams and influence outcomes Strong organizational skills with the ability to manage multiple priorities under pressure
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