Senior Manager, IT Global Technical Delivery

About the role

The Senior Manager, IT Global Technical Delivery is accountable for guiding a technical team to deliver new capabilities and optimize existing applications, as well as managing the end-to-end delivery, stability, and strategic development of SAP Basis and DBA services.

• Ensure the SAP Basis and database environments operate reliably and meet business operational requirements.
• Meet agreed SLA's for all SAP Basis and DBA services.
• Support the implementation and continuous improvement of the SAP Basis and DBA program.
• Perform resource and capacity planning, communicating constraints, alternative resource options, priorities, and expected delivery dates to Business and Demand Managers / Business Relationship Managers.
• Manage all SAP Basis and DBA escalations, ensuring timely resolution and stakeholder communication.
• Oversee third party service providers supporting SAP Basis and DBA activities, when required.
• Proactively develop and standardize SAP Basis and DBA practices across the business, ensuring high levels of simplification, harmonization, and convergence across system landscapes.
• Build and influence stakeholder networks so the SAP Basis and DBA organization is recognized as a strategic business partner.
• Manage software release processes, including SAP kernel upgrades, enhancement packs, support packages, database patches, and related technical changes.
• Lead short and long term technical strategy development for SAP Basis and DBA areas, in alignment with the Global Architecture team.
• Lead, mentor, and manage team members to optimize performance through effective communication and the creation of a positive team environment.
• Set clear objectives, challenging targets, and team based goals.
• Assess technical skills within SAP Basis and DBA teams, identify training needs and development opportunities, and ensure required tools and materials are available.
• Ensure the successful delivery of technical projects and system changes within SAP Basis and DBA. Actively communicate project status and issues, ensuring business needs are understood and met.
• Develop policies and procedures to continuously improve the delivery of SAP Basis and DBA services and ensure compliance with required standards and regulations (including SOX).
• Evaluate new features and capabilities of SAP Basis and database technologies to advise Business Operations and contribute to the evolution of the SAP landscape managed by Global Applications Delivery.
• Develop and manage metrics related to projects, technical operations, system performance, and incident resolution within SAP Basis and DBA.

• Bachelor's degree in Computer Science, Engineering or related discipline.
• Fluent English. Another European language would be an advantage.
• 10+ years' experience in IT or equivalent, including supervisory responsibilities, project management, consulting, and process reengineering, preferably in a manufacturing environment.
• Expert knowledge of systems development life cycle (SDLC).
• Strong understanding of business processes.
• Strategic thinking capability.
• Strong relationship building skills with stakeholders at all levels.
• Effective problem solving skills.
• Ability to quickly assimilate new technologies.
• Proven experience building and motivating cross-functional teams.
• Strong written and oral communication skills, with the ability to explain technical concepts to both technical and nontechnical audiences.
• Detail oriented, with the ability to think holistically and understand business impact.
• Demonstrated accountability for delivering complex projects on time.
• Strong organizational and interpersonal skills.
• Experience in global or regional SAP Basis and DBA projects (preferred).

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment in the United States without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights under the law, please click on "Know Your Rights:
Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call  and let us know the nature of your request and your contact information.

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