Hardware-Network Support Specialist

## Description
** SUMMARY
* * The primary purpose of this position is to support and maintain in-house technology equipment and information technology assets. This includes installing, configuring, diagnosing, repairing, and upgrading all organization-wide hardware and equipment while ensuring its optimal performance. The incumbent will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

All activities must support Advantix’s strategic goals and objectives and produce results that accomplish the goals of the overall organization.
** ESSENTIAL JOB FUNCTIONS
*** Primary areas of responsibility and tasks that may typically be expected include but are not limited to:
* Strategy & Planning
* Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
* Documents instances of hardware failure, repair, installation, and removal accurately.
* Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
* Supports development and implementation of new computer projects and new hardware installations.
* Maintains up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations.

Acquisition & Deployment
* Conducts research on computer products in support of PC procurement and development efforts.
* Evaluates and recommends hardware products for purchase.
* Writes technical specifications for purchase of PCs, networking hardware and related products.
* Recommends, schedules, and performs PC, hardware, and peripheral equipment improvements, upgrades, and repairs.

Operational Management
* Works with end users to identify and deliver required PC service levels.
* Liaises with and provides training and support to end users and staff on computer operation and other issues.
* Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
* Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.
* Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
* Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
* Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
* Configure, test, maintain, monitor, and troubleshoots associated end user mobile devices, i.e., company issued cell phones and tablets.
* Monitors and tests PC performance and provides PC performance statistics and reports.
* Constructs, installs, and tests customized configurations based on various platforms and operating systems.
* If necessary, liaises with third-party support and PC equipment vendors.
* Performs other related duties as required.
* Bachelor’s degree in a computer-related field is preferred, with an associate degree required. A+ (CompTIA) certification or similar is preferred, with two (2) years of relevant experience required. An equivalent combination of education and experience may be considered.
* Possession of valid Indiana Driver’s License.
* Hands-on hardware troubleshooting experience.
* Hands-on experience with networking hardware, tools, and configuration.
* Ability to operate tools, components, and peripheral accessories.
* Able to read and understand technical manuals, procedural documentation, and OEM guides.
* Ability to conduct research into PC issues and products as required.
* Effective interpersonal skills and relationship-building skills.
* Strong written and oral communication skills.
* Ability to present ideas in user-friendly language.
* Understanding of the organization’s goals and objectives.
* Self-motivated and directed.
* Attention to detail.
* Analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to work in a team-oriented, collaborative environment.
* Strong customer-service orientation.
* Demonstrated prompt, regular work attendance.
* Must be able to travel occasionally.
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