End User Support Specialist

Department:
Client/User Support & Services

We are seeking a motivated Help Desk Specialist who thrives in a fast‑paced environment and is eager to grow within a global company. In this role, you'll provide top‑notch IT support, including high‑level support for our executive and C‑suite teams, implement IT policies, and manage IT assets—all while ensuring an outstanding experience for our users.

Be a Safety Champion:
Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment.

Deliver Outstanding Support:
Provide first and second‑level support to all staff, with a special focus on supporting executive and C‑suite members, resolving issues efficiently and maintaining high service standards.

Champion IT Security:
Enforce IT security standards to protect company data and uphold best practices.

Manage IT Resources:
Support and maintain workstations, printers, network infrastructure, and other IT equipment.

Administer Azure Active Directory:
Perform administration tasks and ensure smooth operations.

Telecommunications Setup:
Provide setup and support for telecommunications systems.

Uphold Global Standards:
Maintain the Managed Operation Environment (MOE) in line with global directives.

Asset Management:
Assist in managing IT assets, including maintenance and asset registry.

Create SOPs and Training:
Develop and update Standard Operating Procedures (SOPs) and deliver training to users.

Collaborate and Contribute:
Work closely with the Global IT Group (Infrastructure and ERP staff), external contractors, and suppliers to support IT projects and strategic initiatives.

Promote Core Values:
Actively contribute to and embody our company’s Core Values in all interactions.

Experience:

At least 2‑3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high‑level executives.

Certification:
Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper‑V environments.

Technical

Skills:

Hands‑on experience with Microsoft Active Directory and competence in the MS Office suite.

Communication:
Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C‑suite levels.

Adaptability:
Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands.

Confidentiality:
Demonstrate absolute discretion in handling confidential matters.

Travel:
Ability to travel, domestically and internationally, when required.

Growth Opportunities:
Gain exposure to cutting‑edge technologies and advance your career within a global organization.

Dynamic Environment:
Thrive in a fast‑paced, collaborative environment where your contributions make a difference.

Global Impact:
Be part of a team that values innovation and customer satisfaction on a global scale.

Executive Impact:
Play a crucial role in supporting our executive and C‑suite teams, contributing directly to our leadership’s success.