LMS Applications Administrator

Position Summary

The LMS Applications Administrator serves as a primary support contact for the university’s learning technology ecosystem, supporting operations of the Learning Management System (Blackboard). They work with faculty, students, vendors, and IT staff to ensure secure, reliable, and innovative services that support the university’s academic goals and IT strategic plan.

• Administer day-to-day LMS operations, including course creation, user management, incident troubleshooting, and upgrades.
• Serve as Tier 2 technical support in troubleshooting complex user support problems.
• Provide faculty and staff training via workshops, support documentation, and drop-in virtual assistance.
• Ensure application security, reliability, and continuity by managing access, performing backups, planning recovery, and responding to incidents for assigned systems.
• Manage and support integrations with LTI and vendor APIs; partner with institutional and vendor teams to ensure secure and reliable data exchange.
• Maintain clear, current service documentation, knowledge base articles, status updates, and IT advisory/notification messages/unplanned outage tickets for updates and outages.
• Serve as the primary or secondary support for relevant Ed Tech vendors (e.g., LMS, captioning, audio-video proctoring, plagiarism, accessibility tools, etc.).
• Collaborate with academic leadership, centers for teaching & learning, and instructional designers on effective use of tools.
• Other duties as assigned.

• Bachelor's degree in instructional technology or other appropriately related field.
• Three to five years of experience using and supporting applications, Learning Management Systems, and instructional technology.
• Familiarity with instructional design principles, pedagogy across modalities (online, hybrid, face-to-face), accessibility best practices, and course development workflows.
• Demonstrated experience with LMS administration, LTI integrations, and ecosystem tools (e.g., captioning, audio/video conferencing, proctoring, SIS integration, etc.).
• Strong communication skills (written, verbal, and presentation) with a service-oriented, collaborative approach across faculty, staff, students, vendors, and the IT team.
• Familiarity with using the LMS/related tools as an end user.

Requires remaining in a stationary position at a desk or workstation for extended periods. Occasional independent physical manipulation of loads in excess of 40 pounds, and up to 80 pounds with assistance of a co-worker. Requires attention to detail, accuracy, and efficiency during both slow and peak periods. Requires presentation of a professional demeanor even under demanding conditions such as multiple priorities and short-notice deadlines.

• Standard work hours are Monday through Friday, 8:00am to 4:30pm.
• Occasional off-hours or irregular hours required including routine application maintenance and/or unexpected application outages.
• On-call availability to ensure applications are available at all times. Primary contact for 24-hour emergency application response.
• Occasional travel may be required for vendor training or to other institutions.

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Vacation and sick time.
• Holiday pay.
• Free access to Recreation, Fitness & Wellness Center.
• Access to on-campus University Health Center and Dental Hygiene Clinic.

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.