Tech Support Specialist

We’re looking for a detail-oriented, customer‑focused Lending System and Level 1 Technical support specialists to join our business‑to‑business call center. In this role, you’ll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to keep their operations running smoothly. You’ll work within established processes to deliver an excellent customer experience. This is a fast‑paced opportunity for someone who enjoys problem‑solving, delivering great service, and adapting to ongoing business and technology changes.

We offer:

• A comprehensive 10‑week training program to build your technical and professional skills.
• An established knowledgebase of articles for troubleshooting and problem solving.
• Flexibility to build your own monthly hybrid schedule, with a mix of days, evenings, and minimum 1 Saturday per month.
• A collaborative, supportive team environment.
• A strong manager‑to‑employee feedback cycle is designed to support continuous development, skill growth, and career progression.
• Regular 1:1s focused on coaching, not micromanagement.

• As a Tech Support Specialist, you will serve the first point of contact for business support via voice and chat channels.
• Provide general assistance and Level 1 troubleshooting for our customer‑facing team members using our various Lending and Servicing Platforms.
• Perform level 1 troubleshooting for the enterprise for login issues, permissions, configuration questions, and connectivity problems.
• Use ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
• Work effectively in a fast‑paced environment with frequent changes driven by strategy and initiative enhancements.

• Customer service mindset.
• Aptitude for learning financial and technical skills.
• Strong problem‑solving skills with the ability to ask the right questions and gather complete information.
• Calm, professional demeanor when working with clients under pressure.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple tickets simultaneously while meeting service level expectations.
• Comfortable working in a high‑energy call center environment, where noise levels vary and team interaction is frequent.
• Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

Location:
Evansville, IN - Hybrid

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 Paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).