Tech Support Specialist

We’re looking for a detail‑oriented, customer‑focused Lending System and Level1 Technical support specialist to join our business‑to‑business call center. In this role, you’ll be the first point of contact for our team members, helping them troubleshoot issues, navigate lending/vendor platforms to keep their operations running smoothly. You’ll work within established processes to deliver an excellent customer experience. This is a fast‑paced opportunity for someone who enjoys problem‑solving, delivering great service, and adapting to ongoing business and technology changes.

• Serve as the first point of contact for business support via voice and chat channels.
• Provide general assistance and Level1 troubleshooting for our customer‑facing team members using our Lending and Servicing Platforms.
• Perform Level1 troubleshooting for the enterprise, addressing login issues, permissions, configuration questions, and connectivity problems.
• Use the ticketing system to document reported issues, gather relevant details (steps, screenshots, logs), and document findings clearly.
• Work effectively in a fast‑paced environment with frequent changes driven by strategy and initiative enhancements.

• Customer‑service mindset.
• Aptitude for learning financial and technical skills.
• Strong problem‑solving skills with the ability to ask the right questions and gather complete information.
• Calm, professional demeanor when working with clients under pressure.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple tickets simultaneously while meeting service level expectations.
• Comfortable working in a high‑energy call‑center environment, where noise levels vary and team interaction is frequent.
• Ability to adapt to changes in technology, processes, and business strategy as the organization evolves.

Evansville, IN – Hybrid (monthly schedule with a mix of days, evenings, and a minimum of 1 Saturday per month).

• 10‑week comprehensive training program to build your technical and professional skills; established knowledgebase of articles for troubleshooting and problem solving.
• Flexibility to build your own monthly hybrid schedule.
• A collaborative, supportive team environment with regular 1:1 coaching sessions, not micromanagement.
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching
  401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off: 15 days’ vacation per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time: 3 days per year, prorated based on start date.

One Main Holdings, Inc. is an equal employment opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender, or on any other basis protected by law.