Manufacturing Operations IT Services Manager, US&C

Manufacturing Operations It Services Manager

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices.

With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The Manufacturing Operations IT Services Manager is responsible for leading and supporting the systems and services that enable manufacturing operations across production facilities in the US and Canada. This role partners closely with Manufacturing, Quality, Engineering, and site leadership to ensure systems used in the operations are reliable and meet business objectives for the sites. The position oversees manufacturing applications, shop floor systems, system integrations, and IT service delivery while driving continuous improvement, operational excellence, and technology innovation throughout the manufacturing environment.

Manufacturing Systems Leadership

• Ensure manufacturing applications, including MES, ERP production modules, Quality Management Systems, and shop floor automation platforms are supported effectively.
• Ensure IT Infrastructure provides high availability and performance of manufacturing systems supporting production, quality, and other applications used by manufacturing operations.
• Collaborate with other regional managers and directors to develop and execute technology roadmaps supporting manufacturing and digital transformation strategies that are aligned at the global level.
• Collaborate with plant leadership to identify process improvement opportunities through technology solutions.

IT Service Delivery & Support

• Lead IT support services for manufacturing facilities, ensuring timely resolution of incidents and service requests.
• Participate in global incident management team.
• Drive problem management and root cause analysis for recurring operational issues.

Operational Technology (OT) & Infrastructure

• Support manufacturing equipment connectivity, industrial networks, PLC interfaces, SCADA systems, and IIoT solutions.
• Partner with Engineering and Automation teams to maintain secure and reliable OT environments.
• Ensure integration between plant floor systems and enterprise applications.
• Collaborate with IT Infrastructure teams to ensure IT/OT infrastructure needs are met.

Project & Program Management

• Lead manufacturing technology projects from requirements gathering through implementation and support.
• Ensure successful deployment and adoption of new technology solutions.

Cybersecurity & Compliance

• Collaborate with IT Security and local site Engineering teams to ensure security controls and best practices for manufacturing and OT environments.
• Collaborate with IT Infrastructure and Security teams to ensure that vulnerability assessments, efforts are effective and not disruptive. Ensure that disaster recovery planning, and business continuity are effective with appropriate levels of risk management that the sites require for continued operations.
• Support audit activities related to manufacturing systems and controls.

Data & Analytics

• Collaborate with the Business Excellence teams to enable operational reporting, KPI dashboards, and manufacturing performance analytics.
• Support initiatives involving smart manufacturing, predictive maintenance, and digital manufacturing technologies.
• Promote data governance and data quality standards across manufacturing systems that are maintained at the site level.

People Leadership

• Lead, mentor, and develop IT professionals supporting manufacturing operations for a team of upto 4 members across the US and Canada regions.
• Foster a culture of customer service, accountability, innovation, and continuous improvement.
• Build strong relationships with manufacturing, quality, engineering, and site leadership.