General Manager

Wage Range: $62,140.00 - $80,340.00 per year

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values.

The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

• Essential Job Functions (Responsible to):
  • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
  • Create a place of welcoming and belonging for our Guests and Team Members
  • Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
  • Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
  • Track and manage inventory through count execution and submitting accurate orders to remain in stock
  • Delegate tasks to subordinate Team Members and follow up to ensure proper completion
  • Engage and lead company initiatives
  • Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
  • Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values.
  • Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process
  • Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
  • Train and empower Team Members to de-escalate guest service issues
  • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
  • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
  • Promote sales and profits working within the local community to partner and support events that extend the brand
  • Regular and predictable in-person attendance
  • Perform additional duties as assigned
• Key Relationships:
  • Region Manager
  • Store Manager
  • Guest Service Representative
  • Human Resource Manager
  • Recruiter
  • Trainer
  • Auditor
• Skills:
  • Demonstrates a commitment to leading by example considering no tasks as below one’s position
  • Uses analytical skills to identify and solve a variety of business-related problems
  • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
  • Prioritizes and distributes work to deliver objectives on time and to the highest standard
  • Demonstrates a positive and approachable presence, even during stressful situations
  • Recognizes…