Store Manager, Retail & Store Manager

Overview

• Drive sales and profitability through customer satisfaction and report analysis.
• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
• Uphold Golf Galaxy standards for merchandise presentation.
• Responsible for recruitment, interviewing, and hiring across the store.
• Select, on-board, empower, and develop a highly effective team of individuals.
• Lead consistent evaluation and development of in-store talent.
• Define a clear vision and strategy in order to communicate expectations.
• Demonstrate a flexible leadership style to foster team member engagement including recognition.
• Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
• Ensure completion of training requirements are met across the store.
• Incorporate your customer’s perspective when defining success.

As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo featuring the best brands in the golf industry!

• 5+ years retail management experience required; golf sales/service preferred
• Technical skills in club repair & fitting preferred
• World-class customer service skill and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Proficiency in MS Office
• Flexible availability – including nights, weekend, and holidays