Community Employment Consultant

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you’ll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future.

If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

A Community Employment Consultant 2 level (CEC
02), locally referred to as an Employment Services Consultant (ESC) often blends structure with flexibility throughout the day, since the role focuses heavily on customer service, case support, and frontline program operations. Here’s what a typical day might feel like:

• Log in to a laptop and check messages, system alerts, and any pending cases that need quick attention.
• Review the day’s schedule: calls, walk-ins, reports, or tasks assigned by the director or supervisor.
• Begin handling customer interactions-phone calls, emails, or in-person visits – answering questions, explaining program requirements, and helping individuals navigate processes in a clear and supportive way.

• Manage and monitor the provision of Wagner Peyser Employment Services throughout the Work One office, ensuring compliance and adequate office coverage.
• Set daily, weekly, and monthly schedules to provide Work One office coverage, coordinating with regional leadership to ensure coverage for all services and programs offered through the Work One office ensuring all services are consistently and adequately supported by DWD staff daily.
• Submit to fill vacancies, screen applications for the most qualified candidates, schedule and conduct interviews, provide ESAM with recommendations and move forward with established procedures to make appropriate hiring recommendations and decisions. Average staffing is 8-12 with low turnover; usually 2-3/year.
• Provide customer service while looking for opportunities where you take the initiative by stepping up and helping where needed throughout the office.
• Coordinate with teammates or leadership to clarify guidelines, get approvals, or elevate cases that need additional attention.
• Participate in team meetings or quick check-ins to address workload balancing, policy updates, or process improvements.
• Monitor monthly staff performance to identify any concerns or deficiencies, and provide any coaching or training needed for staff to be successful in their role.
• Complete follow‑up work‑sending notices, documenting interactions, or preparing items for review.
• Wrap up lingering tasks from earlier in the day, ensuring nothing time‑sensitive is left hanging.

• Double check that all cases touched are properly documented.
• Update your task list for tomorrow.
• Log out knowing you played a meaningful role in keeping the program running smoothly and serving the public with clarity and care.

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.