Business Development Advisor

Home Instead Business Development Manager Job Description Klipsch Senior Care, LLC. d/b/a Home Instead

The Business Development Manager is responsible for ensuring achievement of revenue objectives for their service area. Revenue is generated from a variety of sales and marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position reports results in moving relationships forward to the General Manager of the franchise location on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in sales/marketing/networking areas.

The role reports directly to the Vice President of Business Development while maintaining a strong relationship with the local franchise operations team.

• Reflect the core values of Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Research and develop the Referral Provider Network, producing referrals; perform all phases of the consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, and maintaining and nurturing existing referral accounts with follow-up as necessary.
• Achieve inquiry generation objectives for the assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, and similar organizations.
• Develop sales and marketing plans in conjunction with Home Instead franchise leadership, detailing weekly and monthly activities focused on meeting or exceeding established goals.
• Develop and maintain knowledge of the Home Instead brand and effectively present Home Instead marketing materials and services to referral providers, including one‑on‑one meetings and formal group presentations.
• Maintain accurate records of all sales and prospecting activities—sales calls, presentations, closed sales, and follow‑up activities—within the assigned territory, using software to maximize territory potential.
• Develop a database of qualified leads from referrals through face‑to‑face cold calling, email, telephone, and web outreach.
• Conduct service inquiries and care consultations as needed following the consultative sales process.
• Adhere to all company policies, procedures, and business ethics codes.
• Participate in and contribute to the development of educational programs offered to clients, prospects, and co‑workers.
• Conduct the initial client/care professional introduction.

• Conduct quality assurance visits with clients as needed.
• Participate in various PR strategies.

• College degree required or equivalent work experience.
• Related business or sales experience (consultative sales a plus).
• Must possess a valid driver’s license.

• Understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Work independently, maintain confidentiality of information, and meet deadlines.
• Demonstrate effective interpersonal skills, sound judgment, and good decision‑making.
• Show discretion, integrity, and fair‑mindedness consistent with company standards, practices, policies, and procedures.
• Organize and prioritize daily, monthly, quarterly, and yearly work.
• Establish good working relationships with office colleagues, the franchise owner, clients, and the community.
• Present a professional appearance and demeanor.
• Operate office equipment and Home Improvement technology systems.
• Possess computer skills and be proficient in Word and Excel.
• Work evenings or weekends as required.