Client Retention Specialist

Client Retention Specialist (Customer Service / Collections)

RNR Tire Express – Midwest is proud to provide our customers with affordable wheels and tires. Our clients choose us for outstanding service, a large in‑stock inventory, pre‑approval options, extra services and convenient locations.

As a Client Retention Specialist, your impact is two‑fold. You will help the store hit sales and retention goals and you will provide best‑in‑class service to help clients achieve ownership by finding the right products and solutions that meet their needs and fit their budget.

We offer a comprehensive benefits package including medical, dental, vision, life and accidental death/dismemberment insurance, voluntary life and disability, accident and critical illness coverage, tuition reimbursement, fitness benefits, and a 401(k) with company match.

Additional perks include:

• Employee purchase program offering significant savings on products and services.
• On‑the‑job and professional development training programs.
• Attire options through our online RNR Gear store.

• Previous rent‑to‑own experience is desirable but not required.
• Customer service, sales, call‑center or collections experience in a retail environment preferred.
• Must hold a valid driver’s license and maintain a clean driving record.

• Contact clients via phone and serve as the primary contact between the client and the company.
• Set daily collection goals and maintain accurate customer information.
• Review sales and rental orders for compliance and approval.
• Manage past‑due accounts, working with clients to bring accounts into good standing and help them achieve ownership.
• Act as a customer liaison who promotes timely rental/lease renewal payments.
• Assist co‑workers during peak activity, absences and planned time off.

Closed Sundays; closed Saturday at 5 p.m.; closed weekdays at 6 p.m.

Must comply with the drug‑free workplace program and pass a pre‑employment drug screen and background checks.

• Customer Service
• Sales Representative
• Sales Associate
• Account Representative
• Collection Specialist
• Cashier/Clerk
• Retail