Account Development Representative

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• Employee Type FT

Role Overview:

We’re adding two high-impact ADRs to strengthen retention, re-energize inactive accounts, and fuel new business growth.

What You’ll Own:

Existing & Inactive Customer Business Reviews:

• Drive outbound business-review calls with current and inactive accounts.
• Spot usage trends, identify at-risk or dormant accounts, and take action.
• Surface upsell, cross-sell, and reactivation opportunities with confidence.
• Capture call outcomes, next steps, and opportunity notes directly in Hub Spot.

New Business Development:

• Work targeted call lists to prospect and qualify net-new opportunities.
• Book qualified meetings for field sales/account management.
• Maintain a clean, accurate pipeline and activity log in Hub Spot.
• Hit daily/weekly outreach targets.

What You Bring:

• 1+ years in inside sales, account management, or customer service (phone-heavy preferred).
• Hands-on experience with Hub Spot or similar CRM.
• Confident phone communicator — high call volume doesn’t scare you.
• Organized, self-directed, and able to balance retention + new business activity.
• Must be located in either Eastern/Central or Mountain/Pacific time zones
• Familiarity with AI tools is a plus.

Benefits Snapshot:

• Company-paid Life Insurance & AD&D
• 401(k) with company match
• Paid Time Off + Paid Holidays
• Employee Assistance Program (EAP)
• Modern tech stack (Hub Spot, Teams, AI tools, etc.)