Vendor Enablement Specialist

Job Overview

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Service Sales Manager. At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

• Case Management & Workflow Ownership:
  Owns end-to-end case management, coordinating and actioning requests initiated by Front End Sales, Portal Administration, and other internal departments through Salesforce and shared inbox channels.
• Vendor Onboarding & Portal Registration:
  Manages supplier onboarding requests by completing vendor registration forms, complex client surveys, and portal setup across a diverse range of client-managed procurement platforms (e.g., SAP Ariba, Coupa, Jaggaer, Oracle, GEP, risk assessment and management platforms, and others). Serves as the Super User/Portal Administrator.
• Corporate Structure & Information Governance:
  Applies comprehensive knowledge of ABB’s corporate hierarchy and parent‑subsidiary relationships to accurately distinguish client inquiries between ABB Inc., ABB Ltd., and subsidiary entities. Determines what corporate structure and ownership information is appropriate to share while maintaining confidentiality of sensitive organizational mapping, ensuring all client‑facing communications reflect ABB’s actual legal entity relationships with precision and compliance intent.
• Inbox & Communication Management:
  Monitors and actions multiple shared inboxes including portal administration notifications, purchase order routing (x2), and case management, in addition to individual inbox management.
• ELSE‑Advisory Operator:
  Receive and resolve Client inquiries through Talk Desk via ELSE‑Advisory Support Line - handling approximately 4-6 occasional calls per day.
• Supplier Profile Accuracy & Compliance:
  Maintains an active, accurate, and compliant supplier presence across all client procurement systems. Ensures ABB Inc. is consistently and correctly represented in alignment with ABB’s Code of Conduct, and that no unauthorized or duplicate platform registrations (e.g., duplicate ANIDs in SAP Ariba) create compliance risk, subscription cost exposure, or revenue disruption.
• Access & User Management:
  Manages user access across all administered platforms, including granting access to Front End Sales Representatives, Accounting, Contracts, Cyber and Data Specialist. Ensures continuity of platform access during organizational transitions or role changes, preventing loss of client connections that may impact revenue.
• Issue Identification & Resolution:
  Identifies and resolves platform access errors, registration conflicts, duplicate accounts, and routing issues that may impact transaction processing or delay operational workflows. Partners with Accounting and Finance colleagues to troubleshoot purchase order and invoicing discrepancies.
• Client Survey & Questionnaire Coordination:
  Interprets and completes complex client‑required questionnaires and vendor surveys, drawing from an internal knowledge base and coordinating with subject matter experts (HSE, Legal, Risk Management, Cyber/Data/Security, Integrity, and Sustainability) for review and authorization signatures when required. Sends completed drafts to subject matter experts for affirmation rather than burdening them with raw completion, maintaining efficiency while ensuring accuracy and accountability.
• Insurance…