Fire Service Technician

Responsibilities

• Receive service calls from the Service Resource Center, including brief descriptions of equipment or system malfunctions.
• Contact the customer representative to ascertain equipment or system problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites, following prescribed troubleshooting procedures and referring to technical manuals, part manuals, change notices, bulletins, and modification notices.
• Service, troubleshoot and install many different manufacturers’ fire & Life Safety systems, including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completed service call assignments.
• Participate in a scheduled on‑call rotation.
• Help train or mentor others on the service team.
• Provide customers with high‑level service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor, providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low‑voltage circuit troubles, and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

Demonstrate excellent written and verbal communication and outstanding customer service skills. The position involves programming of fire alarm, security, and access control system panels. Experience with CCTV, IT, and IP networks is a plus.

Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner. On‑call and after‑hours work may be required on occasion at the customer’s need. Provide recommendations and solutions to ensure the facility is running efficiently, including upselling opportunities, and substantiate them with quotes.

• 4+ years documented experience in low‑voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment (multimeter, digital analyzer) and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, carrying and moving equipment and tools up to 50–70 lbs.
• Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to and always follow safety guidelines and procedures.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses required by National, State, or Local codes.

• NICET Level II certification strongly preferred.

HIRING HOURLY RANGE: $24.52 – $30.29 (Hourly rate determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market data). This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.