FSS Coordinator

Job Location:

Evansville, IN 47710

Salary Range: $23.55 - $25.96 Hourly.

The primary purpose of this position is to assist in ensuring the efficient operation of the HCV and PBV programs by performing all occupancy/leasing functions, including but not necessarily limited to, conducting client and applicant interviews to confirm program eligibility, calculating tenant rent, and working with landlords. The FSS Coordinator will provide or arrange for training programs, conduct orientations, evaluations, and appraisals of clients, collect data, file reports, and provide technical assistance to the Resident Services Manager and other Authority staff.

All activities must support EHA’s strategic goals and objectives and produce results that accomplish the goals of the overall organization.

• Provides Family Self Sufficiency (FSS) information to prospective participants and the public.
• Provides case management services including orientation, intake, Action Plan development, contract signing, progress evaluation, assistance, and graduation through regular meetings with program participants.
• Explains client responsibilities and monitors performance in the FSS program.
• Creates articles, layouts, and designs for the quarterly newsletter and develops engaging social media content to support organizational communication and program awareness.
• Develops materials, forms, brochures, and other marketing or informational content concerning program activities for both print and digital platforms.
• Compiles statistics, develops reports, and provides information and data to the Director of Administration and other Management staff.
• Conducts orientations and other program presentations using handouts, audio‑visual equipment, etc.
• Compiles, maintains and updates resources and lists of service providers in the community for referrals of clients.
• Attends and participates in meetings with non‑profits, and other public agencies relating to Self‑Sufficiency activities.
• Documents, files, and computer records regarding program participants. Coordinates housing program activities with other Authority staff.
• Identifies operational problems or suggestions for improvements and reports them to management.
• Processes assigned client files in accordance with all applicable program rules and regulations.
• Serves as primary agency contact with program participants.
• Serves as primary agency contact with owners of rental units.
• Reviews and authorizes cases involving annual reexaminations, interim rent changes, lease terminations, and transfers in addition to ongoing caseload.
• Monitors for and refers as necessary all cases involving tenant/owner disputes, potential fraud cases, and lease/program policy violations.
• Performs other related duties as assigned.

• Problem Solving:
  Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers.
• Job Knowledge:
  Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.
• Customer Service:
  Understands that all employees have external and/or internal customers that they provide services and information to; honors all the organization’s commitments to customers/residents by providing helpful, courteous, accessible, responsive and knowledgeable customer service.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others.
• Teamwork:
  Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.
• Results…