Assistant Parking Director

Hours:

35 Hours per week with one late night (Thursday 8:00AM-7:30PM) As well as support after hours and weekends as needed

Position Type:
Exempt

Home to more than 50,000 residents, Everett is known for its rich culture, diverse population, and robust sense of community. Everett is proud to build on its strong industrial heritage and close neighborhood connections as a modern, vibrant and welcoming place for residents, businesses, and visitors alike. This is a city full of energy, character and community that is on the move and seeking employees that are innovative and dedicated to serving a diverse and engaged public constituency.

The Assistant Parking Director plays a key leadership and administrative role in supporting the daily operations of the City of Everett Parking Department. This position assists the Parking Director in ensuring parking operations are managed efficiently, consistently, and in compliance with applicable city policies, ordinances, and collective bargaining agreements. The Assistant Parking Director helps oversee administrative functions, customer service operations, parking enforcement coordination, payroll processing, budgeting support, and departmental reporting while contributing to the continued growth and development of the department.

• Maintain accurate and up-to-date records related to parking permits, citations, appeals, and enforcement activities.
• Prepare reports, logs, correspondence, and other documentation related to parking operations.
• Manage departmental files, databases, and records to ensure accuracy, accessibility, and compliance with record retention requirements.
• Support the implementation of new parking programs, technologies, and policy initiatives.

• Serve as a primary point of contact for residents, businesses, and visitors regarding parking-related inquiries.
• Respond to questions and concerns related to permits, citations, appeals, parking regulations, and departmental procedures through phone, email, and in-person interactions.
• Provide professional and courteous customer service while resolving issues and escalating complex matters as necessary.

• Coordinate with Parking Enforcement Officers to support daily operational needs and ensure effective enforcement activities.
• Assist with citation appeal processes, hearing preparation, and related documentation.
• Monitor and help ensure compliance with local parking ordinances, city policies, departmental procedures, and applicable union agreements.
• Assist in evaluating operational effectiveness and recommending improvements to parking enforcement and administration.

• Process payroll and review employee time records for accuracy.
• Manage employee leave requests, including requested day-off forms, in accordance with departmental policies and collective bargaining agreements.
• Assist with staffing coordination and workforce scheduling as needed.
• Prepare reports related to staffing levels, productivity, citations issued, and other operational metrics.

• Assist with departmental budget planning, monitoring, and reporting.
• Coordinate purchasing activities, including supply ordering and inventory management.
• Support equipment procurement, maintenance tracking, and replacement planning.

• Assist the Parking Director with day-to-day management of departmental operations.
• Serve as a resource for staff and help ensure consistent application of departmental policies and procedures.
• Act on behalf of the Parking Director when assigned.
• Participate in strategic planning efforts to enhance parking services and departmental performance.

• Knowledge of municipal parking operations, parking enforcement procedures, and applicable regulations.
• Strong organizational and administrative skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to analyze data and prepare detailed reports.
• Proficiency in Microsoft Office Suite and…