Project Manager, Commercial Sales

$65,000 to $93,750 annually DOE

Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You :
We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement :
We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust :
We earn trust by communicating simply and transparently as real people, not as a corporation.

The Project Manager, Commercial Sales is a key contributor to timely delivery of high-end product and services in the Ziply portfolio. This position involves managing all aspects of a service delivery and is the customers primary contact from post-sale to installation. The Project Manager is accountable for the customer experience as they move through the activation of their network service and ensuring timely communication and coordination with all departments.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.
• Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.
• Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.
• Maintain, assess, and manage risk, impacts and potential alternatives and elevate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members.
• Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.
• Perform order Root Cause Analysis at both an order and process level.
• Troubleshoot customer problems and help resolve customer concerns.
• Anticipate potential service delivery impediments and proactively escalation to resolution.
• Facilitate internal meetings with key service delivery principals.
• Conduct order overview meetings with executive leadership of Ziply’s largest customers, including the creation and presentation of customer requested information.
• Perform other duties as required to support the business and evolving organization.

• High school diploma or GED required.
• Bachelor’s degree in related field or equivalent combination of education and experience.
• Minimum of four (4) years of customer support experience required.
• Minimum of two (2) years of project coordination or project management experience required.
• MEF Ethernet Certification preferred.
• Telecommunications (ISP, MSO, Telcos) experience required.
• Two (2) years of experience with a CRM tool or Salesforce experience preferred.
• Intermediate proficiency in Microsoft Office Suite.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and…