Sr. Technical Salesforce Business Analyst

This role is hybrid onsite one day per week in Boston. Applicants MUST be able to attend ONSITE interview, this is a mandatory part of the hiring process.

Marchon's client is seeking a Sr. Technical Salesforce Business Analyst to work on a few critical Salesforce projects. The successful candidate collaborates closely with Program Manager(s) to drive project success and ensure high customer satisfaction; works independently and is able to manage multiple priorities in a fast‑paced environment. Additionally, the successful candidate should be a quick learner, connect dots and understand the end‑to‑end business process and system functionality to bridge the gap between business needs and technical solutions.

• Minimum of 5 years of Technical Business Analysis experience.
• Good experience in implementing continuous integration and continuous delivery (CI/CD), preferably worked in a Salesforce implementation project.
• Able to produce accurate documents in a timely manner: such as Business Requirement Documents, Software Requirement Documents, Process workflows, RAIDQs, Project Plans, User guides/Training materials, Meeting Minutes among others.
• Experience in facilitating requirement analysis sessions with large and diverse stakeholder groups through requirements meetings, workshops, JAD sessions etc.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Possess the strong ability to read, analyze and interpret general business documents and governmental regulations; to write clear and legible documents, business correspondence and meeting notes; create presentations to effectively convey information and respond to questions from managers, employees, vendors, and governmental agencies.
• Experience with analyzing inefficient business processes (manual entry, old technology, migrations, etc.) and working with business stakeholders and IT partners to create requirements for effective automated solutions.
• Experience in creating visual diagrams of the system by UML (Use case, Activity, Business Process Diagrams), and creating web page mock‑ups.
• Provide production support analysis, conduct root cause investigations, and drive stakeholder communication.
• Create and manage Epics, User Stories and Acceptance Criteria in Jira and coordinate backlog priorities with Scrum Masters, Product Owners and Development teams.
• Participate actively in Agile ceremonies including backlog grooming, sprint planning, daily standups, sprint reviews and retrospectives with cross‑functional delivery teams.
• Proficient with MS Office; including Word, Excel, PowerPoint, Outlook, and Visio.
• Understand the Project Management methodologies and practices to be able to work closely with a Program Manager and seamlessly move into the PM role on occasion.
• Experience with evaluating project risks and issues and assisting Program Manager/Portfolio Manager with prioritization and development of mitigation or resolution strategies.