Vice President, Client Service Management

Position

Vice President, Client Service Management

Location:

Everett, Boston, or Lake Mary

• Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world‑class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Provide exceptional service to meet client expectations across all products and services.
• Manage complex client issues across multiple products and collaborate with internal partners to resolve issues as needed.
• Execute service commitments and help evolve the client service model in partnership with key counterparts.
• Gain a solid understanding of clients’ business to identify opportunities for continuous service improvement and digital adoption.
• Contribute to client growth by identifying opportunities to protect revenue and support Client Coverage via service‑led sales.
• Partner with internal business partners throughout the organization to achieve intended outcomes.
• May engage in client service or sales support activities, including creation of RFPs, KPIs, or client documents, and attend industry events and client meetings.

• Bachelor’s degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience. Advanced degree (e.g., MBA) preferred.
• Typically 5–7 years of experience.
• Strong client relationship management skills, with the ability to build and maintain long‑term partnerships.
• Excellent problem‑solving abilities, capable of resolving complex issues with a client‑centric approach.
• Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

Base salary for this position is expected to be between $68,000 and $130,000 per year at the commencement of employment. The actual salary will be determined on an individualized basis, including experience and market location, and is only part of the BNY total compensation package, which may also include commission earnings, discretionary bonuses, short‑ and long‑term incentive packages, and company‑sponsored benefit programs.

This position is at‑will. The Company reserves the right to modify base salary, or any other discretionary payment or compensation, at any time for reasons related to individual performance, location changes, company or departmental performance, or market factors.