More jobs:
Customer Service Lead & On-Duty Leader
Job in
Everett, Middlesex County, Massachusetts, 02149, USA
Listed on 2026-07-31
Listing for:
Pep Boys
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Retail Associate/ Customer Service, HelpDesk/Support
Job Description & How to Apply Below
Pep Boys is seeking a Customer Service Lead (CSL) who will act as a trusted on-site leader in the service center, handling advanced Customer Service Advisor duties and key holder responsibilities. The CSL mentors teammates, supports daily operations, and ensures safety, compliance, and customer satisfaction throughout assigned shifts.
The role emphasizes leadership presence, operational accountability, and strong customer focus, with the CSL often serving as the primary contact when management
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