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Call Center Lead - Luxury Resort Reservations
Job in
Everett, Middlesex County, Massachusetts, 02149, USA
Listed on 2026-08-07
Listing for:
Wynn Resorts
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Encore Boston Harbor is seeking an Assistant Manager for the Integrated Call Center to lead Room Reservations, PBX management, and related guest services. You will oversee call center team members, help shape strategy, and ensure adherence to Encore standards while delivering exceptional guest and team member experiences.
The role requires at least 3 years in a call center and one year in a leadership position, with strong organization and project management skills.
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