Client Service Representative

Join the VCA Everett Team! – Client Service Representative

VCA Everett Animal Hospital is seeking an experienced, full-time Client Service Representative (CSR) to join our team!

We are a six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are looking for a dependable, professional, and customer-focused individual with prior experience in a fast-paced client service environment. Previous veterinary or medical reception experience is strongly preferred.

Our CSRs are at the heart of the hospital and are often the first and last impression for our clients. This role requires someone who is confident handling a busy front desk, managing multiple priorities, communicating professionally with clients, and working closely with our medical team.

We value professionalism, teamwork, reliability, and kindness, and we strive to maintain a positive and supportive work environment. If you have strong customer service experience, excellent communication skills, and are comfortable working in a fast-paced setting, we would love to hear from you.

At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work.

• Access to the people and resources of a large veterinary community
• Career growth and leadership opportunities
• Ongoing training and development programs
• Medical, dental, and vision insurance
• Generous hospital and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k) with company match
• Free mental health and wellness resources (Headspace)
• Referral bonuses
• Competitive wages
• Opportunities to give back through shelter partnerships and VCA Charities
• Full-time and part-time positions available

As a Client Service Representative, you will play a vital role in creating a welcoming, organized, and low-stress experience for our clients and patients. Your mission is to build trust with pet parents by providing excellent communication, empathy, and service—so our medical team can deliver exceptional patient care.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at