Wynn Rewards Casino Host

Job Description

$70,000.00 - $73,000.00 per year

The Red Card Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assisting with special events and promotions designed for players. The Red Card Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary.

• Work as a part of a team to grow the revenue and income for the organization.
• Spend significant time being on the casino floor, as scheduled, to greet and assist guests during individual visits as well as during special events and promotions.
• Assist at special events and promotions by checking guests in, assisting guests with playing the promotion, explaining how the promotion works, executing the promotion, and other support and duties as assigned.
• Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships and to foster loyalty.
• Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
• Be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
• Support and assist in promoting new Wynn Rewards enrollments, including, but not limited to approaching guests playing without a card.
• Arrange reservations for guests for dining, spa/salon, or the hotel.
• Use sound judgment and make decisions in accordance with established comp and expense guidelines. Make appropriate business decisions based on the limited complimentary authority within the position. These decisions are comps based on recorded play, comp availability and customer profitability.
• Assist with player development events.
• Demonstrate outstanding customer service and communication skills greeting guests and assisting with questions, concerns, and complaints.
• Think independently in making real-time decisions to maximize guest service experience.
• Be highly organized, self‑motivated and detail oriented.
• Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
• Use effective time management skills and ability to perform multiple tasks simultaneously in a fast‑paced environment.
• Maintain a well‑groomed professional appearance at all times.
• Perform other related duties as required.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

High school degree or equivalent required.

Minimum 3 years of previous experience in casino, hospitality, telemarketing, promotions, events, or other customer service environment.

Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.

Second language a plus.