Poker Floor Supervisor

• Compensation: USD 36.21 - USD 36.21 - hourly

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.

The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Hourly Pay: $36.21 - $36.21

The Encore Boston Harbor Poker Floor Person is responsible for providing front line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. Key responsibility is to provide outstanding guest service and contribute to positive guest experience.

JOB RESPONSIBILITIES:

• Adheres to all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Greets and welcomes customers as they enter the Poker area.
• Maintains a change bank to provide services for guests, including making change, and helping guests expedite transactions.
• Promotes exemplary guest service by demonstrating full knowledge of game in play, special events/activities, casino promotions and operation information.
• Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures.
• Assists guest needs by communication with customer service/beverage, transportation, VIP, etc.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and

Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or

Experience:

High school degree or equivalent required. Hospitality or casino experience preferred.

Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Must have a minimum of 2 years experience in a Poker room as a dealer / dual rate.

Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint are a plus.

Requires a willingness to work beyond the boundaries of an average work day.

Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.

Must possess a positive, “whatever it takes” attitude.

Must have an open mind and willingness to learn new processes, concepts, and ways of…