Wynn Rewards Representative

Job Description Hourly Pay: $31.00 - $31.00

Employment Status:
This position is classified as Steady Extra, meaning it is not part‑time and does not have a guaranteed set schedule. Hours are scheduled based on business demand. Steady Extra roles offer consistent opportunities to work while supporting high‑volume periods and key business needs across the property.

Scheduling Flexibility:
Evening, weekend, and holiday availability is required, as shifts are driven by operational needs, special events, and on‑property activities. Representatives may work varying schedules week to week and must be flexible to support guest engagement, promotions, and departmental initiatives as needed.

The Encore Boston Harbor Representative – Wynn Rewards is responsible for new enrollments in the Wynn Rewards Program through on‑property activities, special events, and other customer engagement. Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of the Red Card loyalty program
• Efficiently and accurately create and maintain Red Card accounts as needed.
• Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service.
• Assists slot marketing department in promotions and events as needed.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

High school degree or equivalent preferred. Hospitality, Casino or Loyalty Program experience preferred.

Strong Computer skills required

Minimum 40 words per minute typing skills required.

Knowledge of Microsoft Office preferred

Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

The physical demands described…