Specialist, Client Operations II

Job Overview

Client Service – IC2 works with external clients to resolve moderately complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem‑solving skills, experience, and judgment to analyze information. Uses communication skills to deliver high‑quality service to a specialized client base. Provides clients with information related to BNY Mellon products and services, representing multiple lines of business and geographies, and directs them to the appropriate resources, as needed.

Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non‑routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. May have people‑management responsibilities in some geographies.

Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3–5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer (Minorities/Females/Individuals with Disabilities/Protected Veterans).

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $52,000 and $106,000 per year at the commencement of employment. Actual base salary will be determined on an individualized basis, including experience and market location, and is only part of the overall BNY total compensation package, which may also include commission earnings, discretionary bonuses, short‑ and long‑term incentive packages, and company‑sponsored benefit programs.

This position is at‑will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.