Hair Stylist - Salon Encore Boston Harbor

Hair Stylist - Salon

Will be responsible for performing various hair styling procedures and techniques for guests, ensuring positive and friendly customer relations, and carrying out all assigned functions and duties in accordance with established guidelines and procedures. This includes, but is not limited to, adhering to all processes and Encore standards, and ensuring an excellent guest and team member experience.

• Adheres to all Encore Boston Harbor core values, property standards, and department standards.
• Actively contributes to the departmental performance.
• Delivers and maintains a maximum level of service and satisfaction.
• Keeps informed of all new developments within the department.
• Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Provides excellent hair care services for guests by exceeding both customer service and technical skill expectations.
• Communicates all treatments and services for the Salon to the guest and ensures acknowledgements are needed.
• Responsible for assisting with cleanup and maintenance of Salon including work stations, color bar, break room, etc.
• Responsible for supplying and maintaining hairstyling tools and equipment.
• Understands and is well‑versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Maintains awareness of guest experience at all times; smiles and makes eye contact, communicates professionally.
• Offers an escort to and from the salon and spa when necessary.
• Ensures the Encore standards of cleanliness and appearance for all areas, as well as maintaining a safe and pristine work environment that is in compliance with the State Board of Cosmetology standards.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

21 years of age or above.

Cosmetology license from State Board of Cosmetology.

High school or equivalent degree preferred.

Minimum of 1 year hair styling experience in a demanding high volume luxury Salon environment preferred.

Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Conversational English required; a second language is a plus. Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.

Ability to compute basic mathematical calculations.

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, sit, climb, or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least thirty (30) pounds, and varied instances of standing and walking.

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of Everett, Malden, Boston, Cambridge, Chelsea, Medford, and Somerville.