Patient Partner - Emergency Department - 7p-730a

Location
: CHA Everett Hospital
Category
:
Clerical and Administrative Support
Department
:
Emergency Department EH
Job Type
: PT20

Plus HPW
Union Name
: SEIU 1199

Work Schedule: Evening / Night
Shift Details: 7pm-7:30am
Hours/Week: 36.00
Weekend Requirements: E/O
Holiday Requirements: E/O

CHA provides 24-hour emergency care at our Cambridge and Everett Hospitals. We are one of the busiest emergency services in Massachusetts with approximately 100,000 combined annual visits and have been recognized nationally as one of the most efficient emergency services in the nation. Highlights include a state-of-the-art patient triage and tracking system, a streamlined admission process that helps us get the sickest patients to a hospital bed sooner, rapid assessment protocol to help prioritize our work, a BIDMC tele-stroke program, and an integrated Psychiatric Emergency Services at Cambridge Hospital.

The ED Patient Partner greets and serves as a patient liaison to the Emergency Department patients upon arrival. Provides operational, clerical and minor patient care support to the Emergency Department. Collaborates with Emergency Department staff to effectuate patient flow and keeps patients informed related to wait times and delays. The Patient Liaison provides superior customer service to patients and is charged with fostering an ideal patient experience.

Registration and flawless identification of patients as they present to the ED and excellent communication skills and critical thinking in a complex, busy and demanding environment.

Qualifications/

Experience:

Preferably one year experience in a medical setting and/or certification from a Medical Assistant Program.

Bi-lingual preferred.

High School Diploma/GED required;
Associates preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity.

We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.