Restaurant Manager - In-Room Dining Encore Boston Harbor

Encore Boston Harbor Restaurant Manager - In Room Dining

will manage the daily operations of In Room Dining. The Restaurant Manager will coordinate a team of Sales Agents and team members to deliver a Forbes Five‑Star In Room experience to guests within strict timing guidelines as set by 3rd Party Hotel Rating partners. The function not only covers traditional meal formats, but also guest amenities and, when necessary, hospitality suite formats.

The Restaurant Manager will also oversee the administrative functions of the department including scheduling, ordering, inventory, upkeep of all necessary logs and forms. The Restaurant Manager will also work closely on training and development of the team which will include secret shopping and frequent blind evaluations. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy;

maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Oversees the Implementation of standards as detailed in the departmental standards and procedures manual.
• Oversees the Sales Agent team, ensuring they are kept up‑to‑date of any menu changes or seasonal availability of items.
• Adheres to opening and closing procedures and to bill paying procedures.
• Conducts effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasizes on upselling certain products; etc.
• Shares recommendations and guest comments to Chef and Assistant Director of In Room Dining to reflect current customer profile.
• When appropriate, personally handles and oversees all VIP rooms.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable…