Male Guest Attendant - Spa Encore Boston Harbor

Encore Boston Harbor Guest Attendant – Spa

The candidate will be responsible for providing professional and courteous service to each and every spa guest and exceeding guest expectations through positive interactive skills. This includes adhering to processes, all Encore Standards, and ensuring excellent guest and team member experience.

• Adheres to all Encore Boston Harbor core values, property standards, and department standards.
• Actively contributes to the departmental performance.
• Delivers and maintains a maximum level of service and satisfaction.
• Keeps informed of all new developments within the department.
• Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Reports accidents, injuries and lost and found items immediately in compliance with company and department policies.
• Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.
• Assists guests with check‑in for spa reservations and spa access. Tours the guests through the facility and informs them of available amenities.
• Maintains awareness of guests and services to assist in proper provider/guest introductions.
• Provides guest vouchers to spa technician team promptly to ensure guest is retrieved for service on time.
• Helps ensure spa facility is only accessed by spa guests by verifying guest access.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Maintains an alert and welcoming posture while acknowledging guests with enthusiasm and professionalism while providing the highest level of guest service.
• Replenishes guest amenities in spa lockers including robes, hangers, plastic bags, sandals, etc.
• Consistently circulates spa area to ensure the cleanliness of the spa in its entirety while replenishing and restocking amenities per department guidelines. This includes vanity and shower amenities along with collecting soiled linens promptly to maintain spa facility.
• Maintains spa linen and product inventories monthly.
• Prepares spa food and beverages in compliance with all property food handlers' requirements.
• Assists the fitness area by ensuring equipment is maintained and available for guests.
• Effectively communicates with peers and leadership team and ensures all pertinent information is shared.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification.

• High school or equivalent degree preferred.
• 1 year spa, fitness or related experience required.

• Conversational English required; second language a plus. Ability to respond to common inquiries from other employees or guests.

• Ability to compute basic mathematical calculations.

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.…