Morning Shift Utility House Person – Housekeeping Encore Boston Harbor

About Encore Boston Harbor Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra‑premium spa, luxury retail, high‑end dining, and state‑of‑the‑art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single‑phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six‑acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Utility House Person – Housekeeping will provide deep cleaning services, including carpet cleaning and regular intensive cleaning of guest rooms, and will provide support services to all Housekeeping team members. Utility House Persons will be responsible for cleaning assigned facility areas according to established quality standards and procedures. This includes, but is not limited to, fulfilling job responsibilities to support the department and maximizing opportunities for success;

maintaining all Encore Standards; and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property‑wide controls are enforced within the department.
• Delivers and maintains a maximum level of property‑wide service and satisfaction.
• Contributes to company‑wide communication and best practices.
• Keeps informed of all new developments within the department.
• Maintains a safe and pristine work environment at all times.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Age, Gaming and Certifications – 21 years of age or above; will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• Education – High school degree or equivalent preferred.
• Experience – Minimum 3 years of experience preferred.
• Organizational and Interpersonal Skills – Outstanding organizational and interpersonal skills as well as excellent attention to detail.
• Language Skills – Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents; respond to common inquiries from employees or guests; conversational English required, second language a plus; ability to write instructions and present information.
• Mathematical Skills & Reasoning Ability – Ability to compute basic mathematical calculations; decipher various reports and maintain reports upon request.
• Physical Demands – Regularly required to talk and hear, stand, walk, sit, use hands, reach, and occasionally lift or maneuver at least fifty (50) pounds; ability to stoop, stretch, bend, kneel, crouch, or crawl.
• Work Environment – Noise level typically moderate, increasing to loud in some areas; ability to work varying schedules; reliable, consistent, and punctual attendance required.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of Everett, Malden, Boston, Cambridge, Chelsea, Medford, and Somerville.