Lead Valet Attendant

• Career Areas:
  Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services
• Status:
  Full-Time
• Compensation: USD 26.03 - USD 26.03 - hourly

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Hourly Pay: $26.03-$26.03

ore Boston Harbor Lead Valet Attendant is responsible for providing professional and courteous service to each and every guest as they enter and exit the property for Valet Service, including greeting guests, providing directions, issuing valet tickets and other assistance. Coordinates with Bell & Door Persons to ensure a smooth arrival/departure experience for Valet patrons. Responsible for exceeding guest expectations through positive interactive skills.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. This includes working with Lead Door Person to ensure department goals and service standards are aligned.
• Assists management with decisions regarding lane designations, signage, and overall traffic control on the Front Drive.
• When on shift performs the primary function of writing tickets for guests and greeting guests with focus on our applicable service standards.
• Supports management to ensure Valet Attendants are moving efficiently and with urgency when needed based on business demands
• Follow all company security and validation procedures to ensure only authorized individuals or owners can access vehicles.
• Follow the ingress and egress processes designed for the property.
• Operate and park both automatic and stick shift vehicles.
• Follow all cash handling procedures.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and

Certifications:

21 years of age or above.

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

Must have a valid Massachusetts driver’s license.

Education and/or

Experience:

High school degree or equivalent preferred.

Minimum 3 years of experience performing valet duties preferred.

Knowledge of Microsoft Office a plus.

Outstanding organizational and interpersonal skills as well as excellent attention to detail.

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