Quality Assurance Analyst
Listed on 2026-05-27
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IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Analyst
Trillium Professional is now seeking a Quality Assurance Analyst & Helpdesk Specialist in Everett, MA for a hybrid position!
We are seeking a detail-oriented QA Analyst/Helpdesk Specialist to support and maintain Salesforce-based applications. This position encompasses functional testing, production support, and end-user assistance to ensure high system reliability, data integrity, and an exceptional user experience for internal and external stakeholders.
The successful candidate will demonstrate proficiency with Salesforce reports and dashboards, user management, and foundational administrative tasks, complemented by strong analytical, troubleshooting, and professional communication skills.
Position Duties/Responsibilities Quality Assurance (QA)- Perform functional and regression testing on Salesforce applications.
- Develop and execute test cases, test plans, and test scenarios.
- Validate reports, dashboards, workflows, flows, and automation.
- Log, track, and verify defects through resolution.
- Coordinate testing efforts with business users and developers.
- Support release validation in Sandbox, UAT, and Production environments.
- Serve as first-level support for internal and external users with defined SLA targets for response and resolution times.
- Guide users step-by-step through system processes.
- Troubleshoot login issues, access problems, and data discrepancies.
- Manage and triage support tickets (Tier 1 and Tier
2). - Monitor application health and elevate issues when required.
- Assist users with navigation, reporting, and system usage.
- Create user guides, FAQs, and knowledge base articles.
- Create and manage users, roles, profiles, and permission sets.
- Assist with report and dashboard creation and updates.
- Perform data validation and basic data maintenance.
- Support user onboarding and training.
- Maintain documentation for processes, configurations, and known issues.
Pay rate is $52/hour. Apply now!
Required Qualifications- Minimum education requirement:
Bachelor’s degree in computer science, information technology, or a closely related field - 3–6 years of professional experience in QA and/or helpdesk support.
- Practical, hands-on experience working with the Salesforce and QA platforms.
- Proficiency with Salesforce reports and dashboards, user management (profiles, roles, permission sets), and basic Salesforce administration.
- Strong understanding of QA methodologies.
- Familiarity with Salesforce data import/export tools (such as Data Loader).
- Experience working with ticketing systems such as Jira, Service Now, or similar tools.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Experience providing support to Experience Cloud / Community users.
- Salesforce Administrator Certification (preferred but not required).
- Experience providing support to Experience Cloud / Community users.
- Knowledge of Salesforce Flows and basic automation capabilities.
- Experience working in the public sector or education domain is a plus.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals.
Trillium is an Equal Opportunity Employer.
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