Technical Trainer

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Job Description:

Apex Systems is a world-class technology services company that leverages industry insights and experience to deliver solutions fulfilling our clients’ digital visions.

Job#: 2083433

Position: Intermediate Technical Trainer / Instructional Designer

Location: 100 Hancock Street, Quincy MA

• Candidates must reside within 2 hours of Boston, MA.

Duration: 12 months + possibility of extension

Rate: Negotiable based on experience

Job Responsibilities:

• Develop, design, deliver, and maintain training programs explaining CCFA software features and workflows to diverse audiences.
• Translate technical jargon into understandable language for non-technical users.
• Adapt training content for individuals with limited English proficiency.
• Facilitate live training sessions both in-person and online.
• Collaborate with stakeholders to assess training needs and effectiveness.
• Create engaging educational materials using adult learning principles.
• Manage tickets using Service Now, providing technical support and escalating issues as needed.
• Develop on-demand training modules using Microsoft 365 tools, Go To Meeting , and Zoom.

Required Skills and Qualifications:

• Experience in technical training or education roles with the ability to explain complex technical concepts clearly.
• Skills in designing and maintaining training materials such as manuals, guides, and e-learning content.
• Knowledge of adult learning theory and instructional design best practices.
• Experience delivering training both in-person and online.
• Experience working with diverse populations, including non-native English speakers.
• Strong communication and interpersonal skills.
• Familiarity with Service Now or similar ticketing systems.
• Understanding of fiscal systems, budgeting, and public benefits processes.

Preferred Skills and Experience:

• Experience with public benefits systems, especially in early childhood, education, or health sectors.
• Experience using content management systems and e-learning authoring tools like Articulate.
• Experience in government agency environments.
• Familiarity with Jira and Agile methodologies, including facilitating Scrum ceremonies.

Additional Information:

Apex Systems is an equal opportunity employer. We consider qualified applicants with criminal histories in accordance with applicable laws. For accommodations during the application process, contact [email protected] or call .

We offer comprehensive benefits, including health insurance, 401K, stock purchase plans, professional development resources, and more.

Join a company recognized for excellence and innovation in IT services.