Flight Administrator - Flight Administrator

As a Flight Administrator for dnata Catering, you serve as the operational lead responsible for coordinating and aligning inflight catering activities across multiple functional teams to ensure on-time, accurate, and customer-compliant flight execution. This role operates one level above the Flight Administrator, providing real-time operational oversight, prioritization, and problem resolution without direct people management responsibility.
You act as the primary point of coordination between airline clients, account management, production, dispatch, and quality teams to manage schedules, resolve service disruptions, and proactively address last-minute operational changes. Your role requires strong operational judgment, situational awareness, and decision-making to keep flights moving safely, efficiently, and in accordance with service agreements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• An effective operational communicator, capable of synthesizing real-time information, determining the most effective communication channels, and aligning multiple stakeholders toward timely execution.
• Highly adaptable in approach and demeanor to manage shifting operational priorities, service disruptions, and time-sensitive changes.
• Capable of building strong external and internal relationships while delivering customer-focused operational solutions.
• A strong decision-maker with demonstrated ability to assess risk, prioritize competing demands, and take decisive action to maintain operational continuity.
• Proactively identifies issues, anticipates downstream impacts, and drives solutions with urgency, accountability, and professionalism.

You Will:

• Serve as the primary operational coordination point between airline clients, account management, production, dispatch, quality, and ramp operations.
• Monitor flight schedules, catering timelines, staffing alignment, and service execution to ensure on-time and compliant delivery.
• Lead real-time resolution of service disruptions, shortages, equipment variances, and last-minute customer requests.
• Validate operational readiness and ensure handoffs between functional teams are aligned and documented.
• Escalate critical risks appropriately while independently resolving routine operational issues.
• Ensure compliance with all HACCP/GMP, dnata sanitation, food safety, security, and safety policies.
• Maintain situational awareness across multiple flights and operational zones simultaneously.
• Support operational reporting, service recovery documentation, and continuous improvement initiatives.
• Frequently move between office, production areas, and airside operations as required. /li
• Ability to lift up to 30 lbs., stand for extended periods, bend, squat, and work in refrigerated environments (35–40°F) and outdoor weather conditions.
• Comply with Ramp Safety policies and procedures; safety vests and PPE must be worn while on the field.
• Perform other duties as assigned.

External Relationships

• Serve as a primary operational liaison with airline clients, station leadership, and customer representatives.
• Coordinate service expectations, schedule changes, operational constraints, and recovery actions in real time.
• Maintain professional, solution-oriented communication that reinforces dnata’s service standards and reliability.

Communication and Process

• Demonstrates excellent communication skills, including conflict resolution, situational de-escalation, and operational clarity across diverse teams.
• Communicates priorities, risks, and changes accurately and timely to ensure alignment and continuity of operations.
• Documents operational decisions, service deviations, and corrective actions according to established procedures.
• Identifies process gaps and partners with leadership to recommend workflow…