Mystique - General Manager

General Manager – Typical Day Responsibilities

As a General Manager, a typical day might include the following:

• Directing all front of house operations
• Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
• Maintaining patron satisfaction and building relationships with preferred patrons
• Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff;
  Cleary communicating job expectations; enforcing policies and procedures
• Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards procedures; complying with health and legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
• Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
• Partnering with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
• Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
• Negotiating contracts with vendors
• Answering patrons' complaints and resolving problems
• Maintaining all necessary license and permits
• Other duties as assigned

• Manage 4-5 subordinate managers who in turn supervise a total of up to approximately 60-70 employees
• Responsible for the overall direction, coordination, and evaluation of these employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Other supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Minimum of 2 years direct general management experience in a high-volume, upscale food and beverage and/or club environment required
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• Must have the ability to complete the process for the Massachusetts State Gaming Commission service employee registration prior to starting
• High School Diploma required. Associate or Bachelor’s degree preferred
• Valid TIPS or other recognized Alcohol Certification required
• Other certifications may be required over the duration of employment if selected such as Food Safety Management, Allergen, Crowd Control, CPR and/or First Aid
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.